What is SLA?
A service-level agreement (SLA) is a contract between a service provider and a customer that defines the quality, availability, and responsibilities of the service. SLAs ensure that services are delivered according to agreed-upon standards and specifications.
An SLA can be compared to a contract that sets clear expectations. Just like a contract between two parties, an SLA ensures that both parties know what to expect and what is required to fulfill the agreement.
Sicra and SLA
Sicra aims to communicate clear and simple agreements. Sicra can also help set requirements for suppliers on your behalf. This helps ensure that businesses meet their security obligations and maintain high quality in their services.
Services:
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Related words: Antivirus, Authentication, Best practices, Firewall, Compliance, Cybersecurity, GDPR, NIS2, DORA, NSM, ISO/IEC27001, Security classification, SOC