MSP+ means you get more than a service—you get a partner who supports you throughout the entire lifecycle.
MSP+ is an extended MSP model where the partner works more closely with the customer throughout the entire lifecycle, ensuring progress, prioritization, and long-term value.
Traditionally, MSP (Managed Service Provider) means that a partner operates and manages your IT environment. An MSP typically delivers services such as monitoring, maintenance, and support of IT systems under a fixed agreement, allowing organizations to focus on their core business.
MSP+ (Managed Service Provider Plus) describes an expanded partner role, where the partner stays closely involved with the customer across the full lifecycle—not just the service itself. In a traditional model, the vendor provides technology and security services, while the partner mainly handles sales and onboarding. With MSP+, the partner takes on greater responsibility before, during, and after delivery, acting as a bridge that ensures progress, prioritization, and value over time.
An example is Arctic Wolf’s MSP+ program, where customers still gain access to the Aurora Platform (which collects and analyzes security data), continuous security monitoring, and the Concierge Delivery Model (a dedicated security team supporting the customer), combined with closer follow-up from the partner, such as Sicra.
The “+” is not about more technology, but about more support around the customer. The partner contributes with contract and commercial structure, coordinates onboarding and implementation, follows up on delivery over time, and supports the dialogue between customer and vendor. At the same time, the partner ensures progress, prioritization, and continuous improvement. In short, you don’t just get a security service—you get a partner who ensures it works in practice.
The difference lies in how active a role the partner takes.
MSP: The partner sells and delivers services, with support from the vendor’s security team. MSP+: The partner stays closely involved throughout the entire lifecycle, from agreement and onboarding to ongoing follow-up and development. MSP+ can be described as: “More than resale—an active partnership around the customer.”
Even with strong security platforms, it is often the collaboration that determines the outcome. Many organizations struggle to understand what findings actually mean, prioritize the right actions, and maintain momentum over time. MSP+ addresses this by adding an extra layer of follow-up and coordination. The result is better utilization of security services, clearer prioritization, and greater progress and value over time.
You have access to advanced security monitoring. With MSP, you get the service delivered. With MSP+, you also get a partner who follows up on findings and recommendations, helps prioritize actions, and ensures that security work actually moves forward.
Sicra is an MSP+ partner with Arctic Wolf. We support you throughout the entire customer journey, act as a bridge between you and the vendor, and translate security findings into concrete, actionable measures. We do not take over security operations—that is handled by Arctic Wolf—but we ensure that you get full value from them and that your security efforts deliver real impact.
Related terms: SOC (Security Operations Center), MDR (Managed Detection and Response), Arctic Wolf, Cybersecurity, The Aurora Platform, Alpha AI, Blue Team, IRT (Incident Response Team), SLA (Service-Level Agreement)