Stig has more than 35 years of experience in the IT industry and is known for his strong focus on culture, trust, and customer experience. From the very beginning, he has had a clear philosophy: Satisfied customers and employees are the foundation of a sustainable business.
Read the article: Stig Valderhaug steps down – Gaute Lien takes over as new CEO >
What was the idea behind starting Sicra?
The idea was to build a great workplace for talented people. I wanted to create an environment where skilled consultants could grow professionally, collaborate closely, and deliver high quality to customers. Administration was meant to support the professional environment, not the other way around.
What are you most proud of from the Sicra journey?
Without a doubt, the people and the culture we have built together. We have managed to create an environment with high professional standards while still maintaining close relationships between people. Many customers have stayed with us for a long time, and I see that as a sign of trust.
You have worked in the IT industry since the 1980s. What has changed the most?
The pace and the complexity. Technology is evolving faster than ever, and security has gone from being a niche area to becoming absolutely critical for organizations’ ability to operate and grow safely.
What do you believe defines a good customer experience?
It is about trust, availability, and people who genuinely care. Technology is important, but customers primarily remember how they are treated and whether they feel confident that someone will take responsibility when it matters.
How do you view Sicra’s continued development?
Sicra is very well positioned for continued growth. We have built strong professional environments within both IT and OT security, and with Gaute Lien as CEO, the company gains a leader with broad experience from both international security environments and strategic development.
What will be most important for Sicra going forward?
To continue developing our expertise and culture while the company grows. It is easy to build size. It is far more difficult to preserve quality, a culture of knowledge sharing, and professional pride along the way, and that is exactly what makes Sicra special.
What motivates you in your role as advisor?
I am still motivated by people, relationships, and great customer experiences. Now I have the opportunity to use my experience in a slightly different way, while still staying close to both customers and the environment at Sicra.
Many describe you as a steady captain at the helm. Do you recognize yourself in that description?
Perhaps a little. I believe in calmness, long term thinking, and building strong teams around you. No one builds a great company alone. My role has always been to create the right conditions for others to succeed.
You are known for your love of boating. Are there any similarities between boating and leadership?
Absolutely. At sea, you constantly have to adapt to the conditions around you while still keeping a steady course. It is very much about collaboration, trust, and experience, and about surrounding yourself with people who know what they are doing.
