Keeping the IT environment healthy with ControlUp

Previously, the standard procedure was to log into every single server in the data room to find a single error. This was often like finding a needle in a haystack. In other words, an expensive, extensive, and time-consuming process. Now, however, the entire IT environment is monitored from one place. In five minutes, the error is located and corrected. Suraj Sethi, IT consultant at Norwegian, says he doesn’t understand how they managed without it.

– Everyone working in a Citrix environment should invest in ControlUp. It is an investment that is guaranteed to be profitable for both the wallet and reputation. Even small server errors can have fatal consequences if they are not quickly located, he says.

Real-time

Suraj Sethi explains that ControlUp is a monitoring solution that easily allows you to locate any errors to correct them immediately.

– ControlUp lets you manage, monitor, and analyze virtual desktops and application performance. You can track any virtual desktop in real-time, he says.

Avoids negative ripple effects

Andre Bøhm, advisor at the IT consulting company Sicra, which has delivered and implemented ControlUp for Norwegian, says ControlUp is a business-critical solution.

– Errors on servers or in business-critical applications can have major consequences for a service company. A small but difficult-to-trace error can affect end users internally as well as end customers. It could be an error that affects a booking system or customer care system that takes a long time to trace. With ControlUp, we avoid these types of errors causing negative ripple effects far beyond the IT-department, he says.

Streamlined administration

ControlUp, which is a cloud-based solution, monitors and troubleshoots all Citrix Virtual applications and desktop versions to ensure a streamlined administration experience regardless of server type or edition.

– At Norwegian, we use the solution to anticipate and detect any problems before they affect the end user’s Citrix experience. The solution provides aggregated and logical views of the complex environment to quickly correct any issues, says Suraj Sethi.

Unique solution

In addition to monitoring, the solution is integrated with XenDesktop for increased real-time probability. The console can be used to observe the overall health and performance of the IT environment – making it easier to make correct decisions such as terminating, stopping, or changing activities.

– Simply put, ControlUp is a tool and a solution that allows you to monitor the end-user experience, troubleshoot applications, manage multiple Citrix XenApp or XenDesktop environments, analyze, and report. As far as I know, there are no equivalent solutions that are as complex and complete, concludes André Bøhm.