– Those people over there, they are just so incredibly smart

Advania is an IT company that helps its customers with all conceivable IT issues every day. They provide everything from cloud services, IT security, consulting, Citrix solutions, software and hardware, to WiFi and servers. The company serves the entire Northern European market, catering to both private and public sectors.

For Advania, no challenge is too big, but sometimes it can be wise to bring in additional expertise. In such cases, they rely on their IT support partner Sicra:

– When it comes to setting up and managing large Citrix ADC infrastructures, Sicra is invaluable as a partner.

Raïm Kornalijnslijper, the Head of Platform Services, who has been working closely with Sicra on Citrix deliveries to clients, states that there are two key reasons why the partnership with Sicra is important for him and his team:

– Sicra are true experts when it comes to Citrix ADC, or NetScaler as it was previously known. This knowledge is unique and somewhat outside of what we do at Advania. Additionally, it is good to have Sicra to rely on when the workload is heavy and time is short, he explains.

Only skilled people

Advania and Sicra have found a smart way to collaborate with short status meetings every other day, where they touch base on current issues. But if there is a customer out there in trouble, help is never far away:

– We always put the customer first and are ready to help with IT challenges. If problems arise that require additional expertise, we have a 24/7 support agreement with Sicra where help is guaranteed within two hours. This gives us extra backup, Kornalijnslijper explains.

He therefore does not hesitate to endorse Sicra's slogan "Only Skilled People":

– Those people are just incredibly smart. They are truly a support partner to rely on, Kornalijnslijper concludes.